Infrastructure Management
There are times when your IT Infrastructure becomes outdated and your technology needs to be refreshed. CTS is here to implement the changes needed to update your infrastructure.
CTS uses the Infrastructure Assessment as a guideline to begin implementing changes. Using this assessment, CTS will begin to implement the recommended changes to your infrastructure to ensure that your company is up to date and profitable.
By using the guideline and implementing the IT changes needed, CTS will help your company become more efficient and have a greater return on investment.
Service Level Agreements
What happens when something goes wrong with your IT services? Do you lose valuable time, energy, and money to get things working again? There always seems to be something that can go wrong with your IT network in a heartbeat. At CTS, we have outstanding support and systems teams that work with you to correct any problem in a timely manner.
The CTS support and systems teams work to provide IT support at all levels. This could range anywhere from the procurement of hardware and software to installation of new systems and then to simply troubleshooting the problem. Each of these services has an underlying cause, and CTS will work to make sure this problem is corrected. The CTS Help Desk is just one of the many integrated solutions that CTS offers for resolving support issues once they have become a problem. The Help Desk is a ticketing system that allows you to describe the problem to the CTS team and know that they are there to work on the issue.
Having the peace of mind to know that your IT system has support behind it is a great thing for many small and medium size business clients who simply do not have the time or resources available to solve the problems on their own.
Fixed Price Infrastructure Management
There always seem to be a variety issues that arise at some point with any Information Technology network. CTS likes to plan ahead and try to prevent these problems from occurring.
Without a solid foundation for your IT network, there will always be snags to a smoothly run organization. CTS has a plan to try and prevent some of these mishaps from occurring.
There are a great number of things that CTS can plan ahead and continue to look at before you have a system meltdown. There are factors that need to have plans developed for and then followed up to maintain your IT system. There should always be some sort of Disaster Recovery Plan in place that is revised on a monthly basis due to infrastructure changes. At CTS we will perform a dry run of your Disaster Recovery Plan every quarter to make sure that the system can be restored in a lab environment. A Regular System Backup strategy is important to maintain all of your important data. CTS can also perform quarterly scans of your server, desktop hardware and software to make sure that there is a Standard Footprint for the infrastructure of your system. The scanning of the system allows CTS to perform Infrastructure Refresh Services on servers and computers that are in need after the scan is completed.
Each of the Fixed Price Support functions can be done individually or as a plan. These functions each work in different ways to maintain your IT system. CTS works to ensure that your business value needs are being met by avoiding as much downtime as possible.
Remote and Onsite Assistance
The CTS team will work to solve your IT problems in a number of ways. We work both at your company and remotely from our office to solve any number of IT issues.
Purchasing and Financing Support
When it comes time to set up your business, CTS has the expertise to help you get what you need. Whether that involves a phone system, computer hardware, software solutions or many other things, CTS will work with you to give you exactly what you want.
As you work towards getting your small and medium size business up and running there is work involved in making sure that your IT needs are met. There are many different vendors that you would usually have to deal with on your own to coordinate and get this process working. At CTS we serve as your IT team and make sure that you have all the right pieces to this complicated puzzle.
When you approach CTS to discover your needs, we work with you to achieve your long-term IT goals. After an evaluation, CTS will develop an estimate for all the hardware and software that your business needs and then serve as your purchasing agent to make sure that you get it.
We also work with Microsoft Financing to provide one Financing resource for all your IT needs, whether they are software, services, hardware, or all three. For organizations that already license software from Microsoft, Financing options are convenient and allow them to spread the costs of the software over an extended period of time, thus preserving precious cash resources.
With CTS acting as your IT expert to ensure that your company has all the correct technology needed, you have a great resource to make sure that you can achieve your goals. And with Microsoft Financing providing simple, easy, and affordable financing to facilitate the acquisition of Microsoft licenses and IT solutions you have multiple capital options when getting started.