Application Support

 

CTS offers application support for new and legacy systems. We have a dedicated support team that provides Tier 2 and Tier 3 support and maintenance for applications that we develop, legacy applications developed by clients or third parties, and packaged applications. Our Support team consists of highly skilled software engineers and managers that are backed up by proven processes and technology.

 

CTS Application Support solutions are based on a custom-tailored Service Level Agreement that matches each client's unique service needs. Our Services Agreements are highly customized but common scenarios are:

 

CTS believes that managing requirements is the most important aspect of any software project; all roads must lead to a requirements document. CTS will review your current requirements process and provide guidance on how to improve the process and implement tools to enhance the requirements process.

CTS will review the current state of your development process to help you identify areas needing improvement. CTS consultants will provide an implementation roadmap for you to use as you move forward.

CTS will identify targets for automation within your development teams to create efficiencies and better utilize available resources. CTS will assist in the development of build automation, continuous integration, and continuous improvement.

Does your QA team always know what to test when developers release applications to QA? CTS will show you how to integrate QA throughout the software development lifecycle to enable more precision in your QA process and testing.

CTS will show you how to identify and report against the key metrics of your application lifecycle process to showcase the results of your development efforts.